Shipping policy
Thank you for shopping with FIXUS. We aim to process and dispatch your order as quickly as possible.
Processing Time
Orders are processed within 1–2 business days after payment has been received. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
We offer the following shipping options within Australia:
- Standard Shipping (Australia Post): Flat rate of $9.95 AUD
- Free Standard Shipping: Available on orders over $80 AUD
- Express Shipping (Australia Post Express): Flat rate of $14.95 AUD
Shipping charges are calculated at checkout.
Delivery Time
Estimated delivery times vary depending on your location.
- Standard Shipping: Approximately 2–7 business days
- Express Shipping: Approximately 1–3 business days
Please note that delivery times are estimates only and may vary due to Australia Post delays, weather conditions, or peak periods.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Delivery Information
Please ensure your shipping address is correct before placing your order. FIXUS is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
Shipping Delays
While we make every effort to ensure timely delivery, delays may occur that are outside our control. We appreciate your patience and understanding.
Contact Us
If you have any questions regarding your order or shipping, please contact us through our Contact page or email our customer support team.